Frequently Asked Questions
Everything you need to know about shopping with Browns.
How long does international shipping take?
We offer express worldwide shipping. Orders typically arrive within 3-5 business days depending on your location and customs processing.
What is your return policy for luxury items?
You can return any item within 14 days of receipt, provided it is in its original condition with all security tags and designer packaging intact.
Are all products on Browns authentic?
Yes, we guarantee the authenticity of every item we sell. We work directly with the world's leading fashion houses and authorized distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Can I track my order in real-time?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
Do you offer a personal shopping service?
Our dedicated personal shopping team is available to assist with styling advice, size consultations, and sourcing rare pieces. You can contact them via our concierge page.